It is every homeowners nightmare, to come home from a business trip to find a horrible leak in your kitchen and down into the downstairs neighbors kitchen! I know first hand! I immediately called my home warranty company because my hot water heater was leaking profusely. They said they would dispatch someone to fix it. That was 11am on Saturday morning. After several calls to them throughout the day, as well as Sunday, still no one was dispatched. I called them back at 3pm on Sunday to get “Outside authorization” so I could call someone myself. I had used Wolfe in the past in my rental home and they were wonderful then so I immediately called them. My phone call was returned by dispatcher Joe within 10 minutes. He said he would send someone out TONIGHT! I was so relieved. Joe was even kind enough to give me his cell # because I was so frantic with water spewing everywhere and my downstairs neighbor was getting more irate by the minute. In the meantime, I ran to Lowe’s myself and purchased a new electric hot water heater so it would be here when the technician got here. Tim, my repairman, was at my home at 6:15pm. Upon assessment, not only was the hot water heater leaking hot water, but also a pipe had burst leaking cold water. He repaired the pipe, took the new heater out of my car and up the stairs, had to cut through my cabinets to get the old heater out etc etc and then we realized the new heater I purchased would not fit. Instead of demolishing my entire kitchen, we opted to wait until the following day (today) for that to be installed. He left at 10:15pm. Wolfe Plumbing has been wonderful to me and Tim went above and beyond to help me, the customer, in my very emotional time. He even handled me crying (hahaha). I am writing to you (as I wait for hopefully Tim to come back and finish the job) because not only is your service wonderful, your dispatchers are top notch and your repairman are not only knowledgeable and good at what they do, they are caring and sympathetic throughout the process. Thank you Wolfe -- you have a customer for life! Sincerely,
Kristi L. Plass Read More
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